Refunds and cancellations
GERZMO is a free platform in early access. Owners register their cars for use, not for rent, and people can send requests. No trips run and no payments are taken yet. This page explains what that means for refunds and cancellations.
1. Who we are
GERZMO is operated by Gersmo Automobile.
- NZBN
- Not provided
- Postal address
- Not provided
- Contact
- gersmo.com
2. Nothing is charged, so there's nothing to refund
Free: GERZMO takes no fee from owners or anyone else.
GERZMO's fee is 0% and there's no listing fee. During early access, GERZMO doesn't take any payments, and no payments are made through GERZMO for any use of a car. Because nothing is charged, there's nothing to refund.
3. Early access: registrations and requests only
Food pickup, passenger trips and sharing with another driver are not switched on yet. A request sent through GERZMO is a request only. It isn't a confirmed trip and nothing is paid for it. Each use is switched on only once it's legal and insured where the car is.
- Cancelling a request: you can cancel a request at any time from the device that sent it. Nothing is charged.
- Deleting a registration: an owner can delete their car's registration at any time from the device that registered it. Nothing is charged.
4. When paid uses are switched on
Before anyone pays for a use of a car through GERZMO, we'll update this page and explain clearly how cancellations and refunds work for that use, including who refunds what and when. You'll see those terms before you pay.
5. Charges that claim to be from GERZMO
GERZMO doesn't charge you anything during early access. If you see a charge that claims to be from GERZMO, contact your bank and let us know.
6. Your rights under New Zealand law
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where the law gives you more than this policy does, the law applies.
7. Getting help
If you have a question about cancellations or refunds, contact us at gersmo.com. Please include:
- your request reference, if you have one;
- your name and the email address you used;
- the car and the dates;
- what happened, and anything that helps explain it.
We'll reply within 5 working days.
8. Changes to this policy
If GERZMO starts charging fees or taking payments, we'll update this policy before that happens and say so clearly on the website. The version in force when you pay for something applies to that payment.